Reference

How bk123 Handles Your Personal Information

Your account data belongs to you. This policy explains exactly what we collect when you use bk123, how we store it, and what controls you have over it — access and eligibility depend on your local law and eligible regions in Bangladesh.

Data you controlWallet info kept secureClear retention rulesContact us to request changesApplies to bKash, Nagad, Rocket accounts

Explore the Lobby Read FAQ

What We Collect and Why We Need It

bk123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, mobile number and the wallet details you provide for deposits and withdrawals — whether that is bKash, Nagad or Rocket. We collect this because we need it to process your transactions, verify your account identity

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and respond to support requests. We also collect session data — device type, IP address and pages visited — to keep the account environment secure and to detect unusual access patterns. We do not sell your personal data to third parties. Where we share data, it
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is with payment processors required to complete your bKash, Nagad or Rocket transaction, or with fraud and compliance partners operating under strict confidentiality terms. Cookies and similar tracking tools are used on bk123 to remember your login session and account preferences; you can adjust cookie permissions
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through your browser settings at any time. Data we hold is kept only for as long as your account is active or as long as required by applicable record-keeping obligations. Eligibility to use bk123 and the rights you hold over your data both depend on your
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local law and the eligible regions from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency around your account data are not optional extras — they are part of how bk123 operates for Bangladesh. Here is what that looks like in practice, from how we store wallet data to how long we keep records after your last session.

Encryption on Every Transaction

All data exchanged between your device and our servers is encrypted in transit. This applies to bKash, Nagad and Rocket payment flows as well as login and account updates.

Wallet Data Isolation

Your bKash, Nagad or Rocket account numbers are stored separately from your gameplay records and are never displayed in full inside the lobby or transaction history.

Retention and Deletion

We keep account data while your account is active. When you close your account, we retain only what applicable record-keeping obligations require and delete the rest.

Access Request Process

You can request a copy of the personal data we hold on you. Submit the request via live chat or email with your registered mobile number for identity verification.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Have a question about your data or want to request a change to what we hold? Our support team handles privacy queries through the channels below. Response times vary; for account-linked requests, have your registered mobile number ready so we can verify identity before making any changes.

Live Chat Open the chat icon on bk123 and select Account and Privacy from the topic menu. Fastest path for straightforward data queries.

Email Support Write to our support address listed in your account dashboard. Include your registered mobile number and describe the data request clearly.

Account Settings Some data updates — like your contact number or linked wallet — can be changed directly inside Account Settings without contacting support at all.

Common Questions About Your Data on bk123

These are the questions we hear most often about how we handle account and payment data. If your question is not here, our support team can help through live chat or email.

We collect your name, mobile number, email address and the wallet details you link — such as your bKash or Nagad number. We also log device and session data for account security purposes.

Only with the payment processors needed to complete your transaction. We do not sell your wallet data. Any third-party partner we use is bound by confidentiality obligations.

Yes. Contact us through live chat or email with your registered mobile number. We will delete what we are not legally required to retain and confirm the action within a reasonable timeframe.

Cookies keep your session active and remember your account preferences. You can manage or block cookies through your browser settings, though some account functions may not work correctly without them.

Active account data is held while your account remains open. After closure, we keep only what applicable record-keeping rules require and remove the rest in line with our retention schedule.

This policy applies to all bk123 accounts. Access and your specific data rights depend on your local law and the eligible regions from which you use the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBk123 Banking Appbk123 App

How bk123 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy

Common Questions About Your Data on bk123

01 What personal data does bk123 collect when I open an account?

02 Does bk123 share my bKash or Nagad details with anyone?

03 Can I ask bk123 to delete my account data?

04 How do cookies affect my bk123 account?

05 How long does bk123 keep my data after I stop using my account?

06 Does this privacy policy apply if I access bk123 from Bangladesh?

Privacy Policy

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