Reference

Terms, Eligibility and Your Account Rights

Access to bk123 depends on your local law and the eligible region you are in — we state this clearly so there is no confusion.

Account eligibility by regionData handling and retentionbKash, Nagad, Rocket wallet conditionsContact rights and policy requestsBangladesh access subject to local law
bk123 Terms, Eligibility and Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are not afterthoughts here. Every account connection uses SSL encryption, and wallet data tied to bKash, Nagad or Rocket is never stored in plain text. We outline below the four areas where we apply specific controls so you can see exactly what is in place.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Payment Data Handling

Wallet numbers for bKash, Nagad and Rocket are used only to match withdrawals to the correct account. They are encrypted at rest and never passed to advertising or analytics platforms.

Account Access Security

Login requires your registered mobile number and a one-time PIN sent to that number. Any change to your linked wallet — switching from Nagad to Rocket, for example — triggers a fresh OTP verification step.

Data Retention and Deletion

Active account data is kept while your account is open. After closure, transaction records are held for the minimum period required by applicable rules, then permanently deleted on request.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a dispute about your account, reach out through one of the channels below. We handle policy-related queries separately from general account support so your request goes to the right team without delay.

Email Support Send your legal query or data request to our support email. Include your account ID and the specific policy area you are asking about so we can route it correctly.
Live Chat Open the live chat from your account dashboard and select the legal or account policy topic. A support agent will log your request and escalate it to the policy team.
Account Help Centre The Help Centre in your account settings lists policy documents, data request forms and dispute submission steps — all accessible after you log in to your bk123 account.

Common Legal and Policy Questions

These are the questions we hear most from people in Bangladesh about account eligibility, data rights and how our legal terms apply to their situation. If your question is not here, use the live chat or email channel listed above.

Access depends on your local law and the eligible region you are in. We do not make legal determinations for individual users — confirm that your use is permitted under the laws where you are located.

We hold your registered mobile number, account activity records and wallet references for bKash, Nagad or Rocket as applicable. You can request a summary of your data via the Help Centre.

Yes. Submit a deletion request through the Help Centre after closing your account. Transaction records required by financial rules are retained for the minimum required period, then removed.

Raise the dispute through live chat or email with your transaction reference number. Our account team logs it and reviews the payment record; unresolved disputes may be escalated under your local applicable law.

Your bKash number is unlinked from your account on closure. Encrypted transaction references are kept for the required retention period, then deleted. No wallet data is shared with third parties after closure.

We update the effective date at the top of the terms document and may notify you via your registered mobile number. Continued account use after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.